Decent Espresso

Common Decent Espresso machine problems and solutions

Common problems and solutions:
  • Fixing the "skip first step" bug
  • The actual flow rate has become lower than the machine's reading
  • Steam starts to preheat when you tap the Steam start button
  • Tablet bubble (aka battery bloating) issue
  • Bent leg on arrival
  • How to reset app settings when the DE1app doesn't start or font size/resolution is too big
  • Steam wand ball joint nut leakage
  • GHC ghost tap issue / only one function and stop button work
  • Machine boot-up troubleshooting steps (error_bootfill)
  • The water level reading is off
  • Condensation inside the machine
  • Machine rejects to start Flush at low water level
  • Meaning of GHC LED patterns
  • Some other common problems
  • What a tired gasket does to espresso
  • Remove "ghost lines" (god shot lines) from the shot graph
  • Rinsing the internal water path (black particles in water tank)
  • Powerup stops on 11am on the GHC (how to turn the machine on correctly / what the buttons do)
  • Scale not found by de1app
  • Low pressure leak test

    • Machine Problems

    If you have an issue with your machine, please create a video showing the symptoms. 

  • You can then either post on Diaspora > Problems forum
  • Ping Shinguk (hardware issues), Damian (software issues) or Collin (coffee difficulties) on Basecamp
  • Or simply write us a message to our tech support system.

    • 1. If the same issue was reported previously, we can share a link to the posting/comment with the solution included.
    2. If it's a new issue, we can troubleshoot with you to figure out what causes the issue.

    If the issue cannot be fixed by changing settings, resetting, or tightening the bolt and nut

  • and if it can be simply fixed by replacing a part, we'll help you order the repair parts and give you detailed instructions via a video.
  • If the issue cannot be fixed on your own, we'll help you send the machine back to our factory in Hong Kong for repair.

    • Feel free to reach out to us if you have any difficulties!

    #troubleshooting #support #overview




    mirjam created 2026/06/28.