Even owners who purchased a machine from the very first production batch experience great, reliable performance without serious problems. Because the machine relies on deep software and hardware integration, regular software and firmware updates continuously improve the hardware, fixing older bugs and actively making the machine better over time.

The machine went through four years of intense research and development under Ray, a hardware genius who is also heavily skilled in software development. This unique background led the team to build the Decent essentially as a "coffee computer". Because it functions as a computer, it can run any style of software, allowing the machine to execute complex tasks like temperature profiling that were originally dismissed by market experts during early development.

Initially, market experts and users believed that the coffee industry only wanted simple pressure profiling fades, largely because that was the limit of what anyone knew at the time. No one initially realized that having an open software platform would uncover entirely new ways of making espresso. These new methods ultimately went on to solve major, long-standing industry problems that baristas had previously just accepted as unfixable.

Before the Decent machine was widely used for a couple of years, the espresso field accepted several major flaws as unavoidable baseline realities. These common issues included light roast coffees mostly tasting acidic and unpleasant, low overall extraction yields, and frequent water channeling through the coffee puck. By utilizing the machine's advanced computer control, these historical brewing obstacles have now been pretty well solved.

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