Basecamp CEO (and Decent owner) Jason Fried has written a nice article about how we use their software, with a focus on their most recently released “multiple tools” feature.
https://updates.basecamp.com/post/how-decent-espresso-uses-multiple-tools
Basecamp is deeply, deeply used here, down the the factory floor, repairs, and in our supply chain. Each machine gets its own Basecamp page, with test logs, videos, photos, problems and solutions, all tracked in that “machine file”. Our main suppliers each have separate Basecamp projects with us, where we discuss our work with them.
Jason and I are planning a series of video “Basecamp master classes” that will go into greater depth on this.