What is "Early Access" ?
We are currently building "Early Access" espresso machines.
What does this mean?
The software is feature complete, but still in beta.
The espresso machine hardware is finalized, but we are waiting to receive our UL and CE safety certifications, which involves the testing company thoroughly destroying 12 "early access" machines.
An early access machine has verbally passed UL certification but does not have the final certificate.
The software works but updates might be forthcoming after final release.
As an early access customer you are ahead of others but some improvements may be rolled in the final version.
How long will I have to wait?
Each machine is hand built by us, not by a 3rd party factory.
The parts to build your machine will be ordered when your order comes in, and they will take about 4 months to come in.
Please be patient, as we are not a large company, and we take great care to ensure quality.
We prefer to keep our staffing small, using experienced technicians who have been with us for a while.
Your machine will take a while to be built, even once the parts come in.
We expect to begin delivering "Early Access" machines in July and August 2017.
We build, test and ship machines on a first-to-order, first-to-receive basis, and have separate production lines for the DE1, DE1+ and PRO versions.
In general, the more expensive machines have less of a backlog.
The "Release Version"
If you would prefer to wait for the "Release Version" of our espresso machines, but would like to reserve your place in line, you can make a 50% down payment now.
This reservation fee is fully refundable.
We expect to begin delivering "Release Version" machines in October 2017.
The "release version" will be both UL and CE certified.
When your machine has been built, we will ask you to pay the remaining 50%, as well as applicable shipping and taxes.
If you no longer want to buy your espresso machine, you are entitled to a full refund (less any bank charges that have been applied).
On all our products we have a "happiness guaranteed" policy.
We will work with you to resolve any problems that arise.
If for some reason your machine breaks down due to our fault, we will ship you a new machine for free, and ask you to slow-ship your machine to our repair depot.
On all our espresso machines, software upgrades (there are many planned improvements) are free and sent over the Internet.